Operations Lead - Connectivity Management Platform
ZainTech, Bahrain

We are seeking a highly motivated Operation Lead with a focus on the deployment, testing and operation of Connectivity Management Platform (CMP) for our innovative projects. The successful candidate should possess an exceptional knowledge of IT and Telecommunications, showcasing a track record of delivering high-quality work that drives operational excellence. This role requires distinctive communication skills and the ability to collaborate effectively within a team.

• Systems Integration Experience: Proven track record in overall systems integration.
• Telco Core Network Elements Integration: Experience in integrating with Telco Core Network Elements.
• Telco BSS/OSS/CS/PS/Messaging: Implementation, Integration, and Operation experience with Telco BSS/OSS/CS/PS/Messaging, with a deep focus on Billing and Provisioning.
• CMP Solutions: Implementation, Integration, and support experience with leading CMP solutions is a plus.
• IoT/M2M Technologies: Worked on or has good knowledge of IoT/M2M-related technologies.
• Proficient in Network, Security, and Operating System concepts
• Project Leadership: Proven experience working in complex integration Digital services projects.
• Cloud Infrastructure: Proven experience in deploying software solutions over Cloud Infrastructure, including expertise in Cloud Platforms and Technologies (VMware, Hyper V, AWS, Azure, etc.).

Responsibilities

• M2M CMP Platform Deployment and Operation: Plan, deploy, operate, and maintain an M2M Connectivity Management Platform within a collaborative team.
• Cloud Implementation: Assist in implementing the M2M CMP platform on the cloud.
• Telecom Network Integration: Assist in integrating the M2M CMP platform into the Customer Telecom Network.
• CMP Environment Design and Implementation: Assist in the design and implementation for the CMP environment in collaboration with the vendor and customer.
• Production Monitoring Enhancement: Develop enhanced production monitoring procedures.
• Technical Liaison: Act as the technical liaison between operations teams, B2B teams, providing critical operational insights to upcoming implementations and strategies.
• Data Migration: Design and execute customer data migration plans.
• Solution Integration: Integrate solutions with other applications and platforms based on solution team requirements.
• Routine Maintenance: Perform routine maintenance tasks for infrastructure systems such as backups, patch management, and hot fixes.
• Support Documentation: Create and Review support documents.
• System Improvement Recommendations: Recommend changes/enhancements for improved systems availability, reliability, and performance.
• Level 2 Production Support: Provide Level 2 production support.
• Problem Troubleshooting: Troubleshoot problems by analyzing root causes and evaluating multiple options.
• Temporary Solutions: Recommend procedures and controls for problem resolution or create temporary solutions until permanent solutions can be implemented.
• Problem Documentation: Document problem status and resolution.
• Backup and System Recovery: Ensure Backup best practices are performed and executed for the CMP platform.
• Incident, Change, and Problem Management: Handling of all Incidents, Changes and Problems for the CMP system.
• Application Support: CMP Application support, installation, and configuration.
• Vendor Management: Vendor management for maintenance and 3rd Party support.
• Training Initiatives: Perform hands on customer training on CMP if required.
• Knowledge Enhancement: Maintain good knowledge of all ZainTECH solutions and services.
• Flexibility: Be flexible and undertake other duties assigned by managers.
• Team Collaboration: Participate as an effective team player.
• Brand Promotion: Promote the company brand and display professionalism in dealing with internal and external customers.
• Productivity: Be productive and contribute to achieving company goals.
• Communication: Actively seek and understand company priorities through various internal communication channels.

Requirements

• Bachelor’s Degree in IT/Engineering/Telecommunication or a relevant field.
• Minimum 7+ years of overall experience in IT System Integration with Operation amp; Support background, preferably in M2M/IoT/Connectivity Management platform systems.
• Hands-on experience in Telco BSS is a plus.
• Hands-on experience in Linux/Unix/Windows Administration.
• Hands-on experience in Cloud and virtualization technologies.
• Experience in DB Administration is a plus.
• Handling and knowledge of basic network and security troubleshooting is a plus.
• Knowledge of best practices and IT operations including

Job Rewards and Benefits