As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.
Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
What's On Your Plate?
We are looking for a Team Lead Account Management to join our team and be part of our growth. If you’re a sales-driven person who is hungry for a new adventure, a multinational workplace is waiting for you.
What's On Our Plate
Supporting the team by preparing and conducting training materials on AM role and OKRs, business economics, Sales, Talabat Enquiry process and POCs, organization, and new products.
Leading the team to assure monthly targets are achieved.
Assuring the Team is receiving the required data and reports on a daily basis in order to manage their portfolio.
Aligning with other departments such as HR, marketing, and logistics in order to prepare a monthly, quarterly, and yearly growth plan on an area/portfolio level and for the AM team.
Conduct business reviews with Team and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share
Maintain a continuous business relationship with partners
Train and support the team on how to provide excellent service and support for the partners in order to build a strong relationship and resolve operational issues between partners and the company
Lead the team of account managers to:
Ensure that partners are up to date on how to use the vendor portal
Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer
Ensuring that partners are receiving their monthly and quarterly growth plans from their account manager which includes partner’s growth comparison to talabat on an area and cuisine level, menu optimization suggestions, a roadmap to healthier and faster operation (Fail rate, Vendor Delay, transition-related issue), tailored marketing tool plan and the expected ROI.
Assuring all partners have updated knowledge of Talabat/partner-related inquiry processes, SLAs, operation hours, and points of contact.
What We Ordered
4-6 years’ experience within Sales
Bachelor’s Degree within Business Administration or any other related field
Strong analytical and mathematical skills
G-suit and MS office suite Skills
Comfortable working in a challenging environment
Problem Solving Skills
Decision Making Skills
Ability to meet deadlines and be flexible in working hours/environments
Fluent in both languages Arabic and English
Communication skills (Written and Verbal)
Working within Talabat means access to the world’s leading perks and benefits, including:
Vibrant, dynamic & international workplace.
Building the fastest growing, largest, and most valuable network of online food ordering services in the world, and more.
Challenging and fulfilling steep learning curve.
Opportunity to be a value-adding contributor to this fast-growing global company.
Working with diverse, cross-cultural teams from over 45 nationalities.
Company events, cultural and sports events.