seeking talented Middleware/Websphere Administrators to be responsible for providing support to our clients with problem and change tickets relating to client server support operations surrounding their Web, Middleware and Messaging infrastructure. Supported products may include WEBSPHERE Application Server, WEBSPHERE MQ, WEBSPHERE Message Broker, Datapower, IHS, IIS/Apache and WEBSPHERE Process Server. The list above may not be all inclusive. You will be tasked with assessing situations to determine problem facing the client that will not be routine or standardized. This role will also require your work in the creation of documentation explaining the solution to our clients’ problem is required.
Support problem and change tickets for client server support operations for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
Work to standardize repeatable tasks and steps across multiple accounts, while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
Team members participate once or more a day in cadence discussion on team performance. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Team members may also separately interact and exchange information with members of cross-pool teams.
Lead and mentor support teams to execute Middleware infrastructure environments and complex OEM product upgrades.
Lead and mentor support teams in the correction of complex Middleware security non compliance issues.