I am a hospitality profesional with over 14 years of experience in luxury hotels. During my tenure, I have gained considerable knowledge and skills in hospitality, administration, sales and training. My strengths are effective communication and leadership.
As Hotel Assistant Manager I was responsible for all operations of the front desk, concierge and lobby. This included customer service, problem resolution, check in and check out of guests, sales of rooms and related services, overlooking lobby lounge operations, billing and credit follow up, raising purchase orders, training and development of the team, handling VIP guests and overall night operations.
As an Assistant Guest Services Manager I was responsible for the Guest Services Team, Valet team, Limousine and Airport services.
This also included customer services, handling high profile clients, raising purchase orders, training and development of the team, selling limousine services etc.