Exceptional listener and communicator who effectively conveys information verbally
and in writing.
* Computer-literate performer with extensive software proficiency covering wide
variety of applications.
Innovative problem-solver who can generate workable solutions and resolve
complaints.
* Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new
ideas.
* Proven relationship-builder with unsurpassed interpersonal skills
* Send out weekly & monthly reports on inquiries attended, quoted and order receipts.
* Generating purchase orders to subcontractors & vendors
* Monitoring the status of the request for proposal, request for information, purchase orders
and change orders until rejected, approved or submitted.
* Assure that material/services will be delivered on schedule, at a negotiated price and meet
required manufacturing quality standards.
* Negotiate lowest possible cost for material, balanced against optimum quality and schedule needs.
* Initiated necessary action to assure the best value is received; customer delivery requirements
are met and address any manufacturing problems at the suppliers facility.
* Working with customers/employees to identify hardware and software complaints and
advising on the solution
* Updating self-help documents so customers/employees can try to fix problems
themselves
* Assisting field engineers through remote access if the problem is not solved at field Engineer level.
* Logging and keeping records of customer queries
* Analysing call logs to spot common trends and underlying problems.
* Testing and fixing faulty equipment in test lab ift the equipment cannot be repaired at site.
Support & operations for NUC, Motherboard, Computestick, Computecard, Processors,etc.
* Training & inducting new employees as part of the technical team.