I Mrs. SHERIN SATHISH KUMAR an INDIAN EXPAT and a person of immediate action living in BAHRAIN for almost 7+ years. My experiences count me to have worked in almost all the sectors of administration in various industries as well as certified as a Lead Auditor for (i) Quality Management Systems ISO 9001:2015, (ii) OHSAS 18001:2007 & (iii) ENV. Management Systems EMS ISO 14001:2015 from the BUREAU VERITAS training centers. I am looking forward to seek a challenging position within an organization to effectively use my knowledge and skills. I will be able to make an immediate contribution towards the growth of the organisation wherever necessary. Throughout my career I have been known as a fast responder, quick learner and a self-starter. My professional career exhibits a record of strong achievements and significant contributions. The enclosed resume details my experience and accomplishments. I had always demonstrated my ability to handle a variety of tasks effectively and hoping to explore this opportunity further. Looking forward to meeting you conveniently.
My experiences for the past 25 years in various fields as briefed below.
Customer Services and Quality Coordinator – KAVALANI & SONS, Bahrain
Operational Support, Purchase Costings, Staff trainer in the required areas.
Carried forward the organisation to readiness in obtaining 2015 standards within a short span of time covering all the risk associated factors. Kavalani was one of the few organizations in Bahrain to obtain ISO certification in the newly drafted 2015 standards.
5.5 years
Guest and patient relations officer for an internationally accredited Hospital - KIMS, Trivandrum
Also served as the ISO auditor (internal) for the hospital – infection control dept. and ICU's.
Guided the administrative staff and managed the front office team in all the departments / areas including medical insurances.
Part of the Pre opening team of the hospital training non-medical staff.
Was fully involved in coordinating the daily operations mainly patient issues of the hospital.
3 years
Customer relations manager for a real estate company building apartments and the internal auditor cum trainer for all the departments of the real estate company. Was involved in sales as well as in construction area.
5.5 years
Administrative jobs in various fields viz. general office management, advertising agency, communication & automobile sectors
6 years
Teaching English and Mathematics to school children and Communication English for Office goers / job seekers.
8 YEARS
Possessing Bahrain Driving License
Yes
Kavalani & Sons is a trading firm with a strong sales team supplying industrial goods as per the requirements of the customer.
Customer Services was focused mainly on dealing with customer satisfaction & needs analysis, following up and acting immediately on the grievances of any customer that arose, and rendering operational support for a score and half of salesmen with their day to day issues they face in the sales sector.
Coordinates effectively with operations team, maintenance staff, and warehouse / inventory support executives to ensure proper scheduling and movement of goods to customers without any delay.
Kavalani & Sons was one among the first few companies in Bahrain to have attained the ISO certification as per the new set standards 9001: 2015.